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Wow Factor Cutiqu is so grateful for your business, loyalty and support. However, due to the COVID-19 Pandemic, we will not accept returns or exchanges at this time. This will ensure the health and safety of all our Wow Factor Cuties and Team Members. Thank you so much for your patience and cooperation during this time. Wow Factor Cutiq will keep you updated on future changes in this policy. -Wow Factor Cutiq