Refund policy

We appreciate our WOW FACTOR CUTIES. However at this time we are not receiving returns or exchanges due to the current COVID-19 restrictions and the variants that are forming. Please ask questions about any product before purchase at wfcutiq@gmail.com. Thank you for your patience as we work through his process.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We are currently not accepting exchanges due to COVID-19 and the variants that are forming.